Answers
Frequently asked.
If your question isn't here, the contact page reaches a real person.
Sizing & fit
How do I find my size?
Each product page has a size chart in centimetres and inches with US/EU/UK references. Measure a pair that fits you flat and compare. Between sizes? Size up for relaxed, down for close.
Will my denim shrink?
Expect 3–5% shrinkage on the first wash — that is normal for natural cotton. Wash cold and hang dry to minimise it.
Why does the colour vary slightly?
We use natural indigo dye. Colour can settle about 5% and may vary a little piece to piece. It is a feature of real denim, not a defect.
Shipping
Where do you ship?
Worldwide. All prices are in USD and you check out in USD wherever you are.
How much is shipping?
Calculated at checkout by weight and destination. Orders over $100 ship free.
Will I pay customs or duties?
International orders may incur import duties or taxes set by your country. These are the buyer's responsibility and are not included in our prices.
Returns & refunds
What's your return window?
Unworn, unwashed items with tags attached can be returned within 14 days. See the refund policy for details.
What can't be returned?
For hygiene and once altered, items that have been washed, worn, had tags removed, or been hemmed/altered cannot be returned unless faulty. Damaged-in-transit items are replaced free.
How are refunds paid?
Always back to your original payment method, typically within 5–10 business days of us receiving the return.
Payment & security
How do I pay?
Securely via Stripe and PayPal. We never store your full card details. Your statement will show NEXAXIS DENIM.
Is my data safe?
Yes. We only collect what we need to process your order and follow up, and we handle it per our Privacy Policy.
Still stuck? Email support@nexaxis.shop or use the contact form.